Last updated:13/12/2025
This Privacy Policy explains how ThumaMe collects, uses, stores, and shares personal information when you visit our website, subscribe to a plan, or request a task.
ThumaMe("we", "us", "our") is the service provider.
Email: Info@thumame.co
Website: www.thumame.co
● Name, email address, phone number,WhatsApp number
● Task details and instructions
● Addresses and location details needed to complete tasks
● Names and contact details of third parties you ask us to contact (for example, a caretaker or supplier)
● Messages and communications with us
● Photos, videos, audio notes, and written reports created during tasks
● Time, date, and location context linked to a task (where relevant)
Payments are processed by Stripe. We do not store full card details. Stripe may process your payment and billing details directly.
Depending on how our website is configured, we may collect:
● IP address, device information, and browser information
● Basic usage data (pages visited,clicks, timestamps)
● Cookies and similar technologies(see Cookies section)
We use your information to:
● Provide and manage subscriptions and services
● Perform tasks, send reports, and deliver evidence
● Communicate with you via WhatsApp,email, or phone
● Improve service quality and prevent misuse, fraud, or abuse
● Maintain records for quality,safety, and dispute handling
● Meet legal, tax, and compliance obligations
Where UK GDPR applies, we rely on:
● Contract: to deliver the services you request
● Legitimate interests: to operate, improve, and protect ThumaMe (for example, preventing fraud, ensuring safety, and quality control)
● Legal obligation: to comply with applicable laws (for example, accounting and tax)
● Consent: where you choose to opt in (for example, marketing and certaincookies)
We may share personal information with:
● ThumaMe agents and managers who need it to complete your task
● Service providers(“processors”) that support our operations
● Legal or regulatory authorities where required by law
We do not sell your personal data.
Depending on your use of ThumaMe, we mayuse:
● Stripe(payment processing)
● Webflow (website hosting and form handling)
● WhatsApp (communication)
● Google Workspace or similar email providers (email and document management)
● Email marketing tools such as MailerLite, Beehiiv, or similar (if you opt in to updates)
ThumaMe operates across locations. Your information may be accessed by our team in the UK and Zimbabwe (and other supported locations) to complete tasks and deliver services.
We limit access to what is necessary and apply reasonable safeguards to protect your information.
We keep personal information only for as long as necessary.
Unless we have a legal reason to keep itlonger:
● Reports and task media (photos,videos, written reports): retained for 12 months from delivery for service quality and dispute handling, then may be deleted
● Billing and transaction records: retained as required for tax and accounting purposes
● Support messages: retained for a reasonable period to manage service history and issues
Depending on your location and applicable law, you may have rights to:
● Access the personal data we holdabout you
● Correct inaccurate or incompletedata
● Request deletion in certaincircumstances
● Object to certain processing
● Restrict processing in certaincircumstances
● Request data portability (whereapplicable)
● Withdraw consent (where we rely onconsent)
To make a request, contact: info@thumame.co
We may need to verify your identity before responding.
We use reasonable technical and organisational measures to protect your information. No system is completely secure, but we work to reduce risk and limit access.
If we become aware of a personal databreach, we will take appropriate steps to address it and will notify you and/or relevant authorities where legally required.
Our website may use cookies and similar technologies for:
● Essential functionality (for example, site performance)
● Analytics (to understand how visitors use our website)
If we use analytics tools such as GoogleAnalytics or similar, they may place cookies or collect usage data. If we use a cookie banner, you can manage your preferences there. You can also control cookies through your browser settings.
If you opt in to receive updates, we may send you marketing communications. You can opt out at any time using the unsubscribe link (where provided) or by contacting us.
We do not use client photos, videos,names, or task details for marketing without explicit permission.
ThumaMe is not intended for children, and we do not knowingly collect personal information from children.
We do not intentionally collect “specialcategory” data (such as health, religion, or political opinions). If you share sensitive information as part of a task request, you do so at your discretion and we will handle it as confidential information.
We may communicate via third-partyplatforms such as WhatsApp and email providers. Their services have their own privacy practices. We recommend reviewing their policies.
If you have concerns about how we use your data, contact us first at [Insert support email].
If you are in the UK, you may also raise a complaint with the Information Commissioner’s Office (ICO).
We may update this Privacy Policy from time to time. The latest version will always be published on our website. Continued use of ThumaMe after updates means you accept the updated policy.